Groupon 成功下单经验分享

时间:13-09-06 栏目:分享 作者:liva 评论:1 点击: 6,068 次

image第一次接触groupon是在购买Godaddy的优惠卡,当时打折力度很大,也没发现有砍单或不能购买的情况,可能那是虚拟商品吧,一般都能成功,最近看中了Groupon上出售的蓝牙耳机很是心动,于是想下单,但是下单无数次,都不成功,直接提示无法购买。

一般的解决办法是:

1、用米国的ip购买,用梯子爬过去

2、用Gift Card购买

3、联系客服

如果你用前面两条方法都不行,也只能和客服联系了。

具体谈下如何联系客服下单:

当你购买失败的时候,你可能会收到一封这样的邮件:

image

Hi wang,

We're sorry, but we were unable to process your order for $34.99 for a Plantronics Bluetooth Headset (Manufacturer Refurbished) ($129.99 List Price). Free Shipping and Returns..

Please contact us at www.groupon.com/support and reference order number 195481545.

Thank you,

Groupon Customer Support

不要担心,接下来把你的reference order number复制下来。

首先到groupon的客服页面,https://www.groupon.com/customer_support/#select-issue

然后选择问题:

image

下一个页面,会让你填写一些资料,你可以这样写:

Hi,

I am happy to purchase the Plantronics Discovery 975 Bluetooth Headset. But I failed to buy it and your web give me a reference order number 19548154. I hope you can help me place the order.

Thanks.

这样写好提交即可,groupon的客户回复速度还是比较快的,你会收到这样的邮件:

Hi Wang,

My apologies -- it looks like there was an error that prevented your purchase from processing successfully.

I'm happy to look into this further and hopefully get you that Groupon! I'll just need some information from you to get started:

• Billing address associated with the card
• Last four digits on the card
• Name as it appears on the card
• Expiration date
• The quantity you're trying to purchase
• If this is a Groupon Goods order, please provide the name/shipping address associated with the item

Please note that issues like this are time-sensitive; as long as the deal is still available when I hear from you, I should be able to update your order.

Thank you for your patience and I look forward to assisting you further.

Regards,

Brian H
Groupon Customer Support

好吧,他要帮你下单,需要你的一些资料,你直接回复这封邮件即可,我当时下单用的是招行的AE卡,账单地址用的是中国地址,回复之后就是等待了。

最后收到:

Hi Wang,

Sorry for the trouble. I have updated your quantity for this order to 1. Please allow up to 24 hours for this Groupon to appear and be accessible in your account.

Thanks, and let me know if I can help you further.

Regards,

Brian H
Groupon Customer Support

ok,走到这一步已经成功了,登陆你的groupon账号即可看到,同时也收到了信用卡扣费提示。

image

从Groupon客服回复的内容了解到,一些商品是限制数量的,比如这个蓝牙耳机每人限制3个,很有可能是按照地址限制的,使用这个地址的前三个人购买成功了,后面使用这个地址的人都无法购买。

声明: 本文由( liva )原创编译,转载请保留链接: Groupon 成功下单经验分享

Groupon 成功下单经验分享:目前有1 条留言

  1. 沙发
    威海期货 China Google Chrome Windows :

    图文并茂,这样就不怕看不懂英文了,有空试试。

    2013-09-08 下午 8:24 [回复]

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