忘记取消amazon prime服务的解决办法

有时候试用amazon prime忘记取消，会扣一年99美金的费用，首先进入账户，看下扣费情况：

接下来和客户交涉，我一般用在线聊天方式这样处理的效率比较高，但是貌似采用邮件方式，那边的客服权限更大一些。

点击右侧的contact us

然后找个话题和amazon客服聊天

You are now connected to Antonette from Amazon.com

Antonette:Hello, this is Antonette from Amazon Chat Support team.

How may I help you today?

Me:I tried amazon prime. But I forget to cancel it. Now the fee has been charged. Can you help me refund?

Antonette:I'm sorry if you were charged for the Amazon prime.

Rest assured, I am here to help you in anyway I can.

Can you please verify the last 4 digits of the card that was charged and the expiration date please?

Me:1521

Antonette:Thanks and the expiration date is?

Me:7/2014

Antonette:Thank you.

Here's what I can do to help.

If you wish, I can go ahead and cancel your prime and you will be refunded.

Would that be okay?

Me:Yeah, help me.

Antonette:Sure thing.

Please give me a minute.

There you go, I've successfully processed your prime and you are refunded.

Do you have an access to your e-mail right now, I just sent your reference in writing, can you please check to make sure that all the details is correct before I let you go?

Me:Okay

I have received an email.

That is good.

Thank you!

Antonette:Awesome

You're much welcome.

Was I able to address all of your concerns? I just want to make sure you feel happy with the service you received today.

Me:Yeah, of course.

Antonette:Wonderful! We aim to make your shopping experience a pleasant one.

Is there anything else I may help you today?

Me:No,bye!

不到一会儿会收到一封邮件：

 

总之，amazon客服的工作效率很高，遇到什么问题直接和客服联系就可以了。