本文标签: amazon
有时候试用amazon prime忘记取消,会扣一年99美金的费用,首先进入账户,看下扣费情况:
接下来和客户交涉,我一般用在线聊天方式这样处理的效率比较高,但是貌似采用邮件方式,那边的客服权限更大一些。
点击右侧的contact us
然后找个话题和amazon客服聊天
You are now connected to Antonette from Amazon.com
Antonette:Hello, this is Antonette from Amazon Chat Support team.
How may I help you today?
Me:I tried amazon prime. But I forget to cancel it. Now the fee has been charged. Can you help me refund?
Antonette:I'm sorry if you were charged for the Amazon prime.
Rest assured, I am here to help you in anyway I can.
Can you please verify the last 4 digits of the card that was charged and the expiration date please?
Me:1521
Antonette:Thanks and the expiration date is?
Me:7/2014
Antonette:Thank you.
Here's what I can do to help.
If you wish, I can go ahead and cancel your prime and you will be refunded.
Would that be okay?
Me:Yeah, help me.
Antonette:Sure thing.
Please give me a minute.
There you go, I've successfully processed your prime and you are refunded.
Do you have an access to your e-mail right now, I just sent your reference in writing, can you please check to make sure that all the details is correct before I let you go?
Me:Okay
I have received an email.
That is good.
Thank you!
Antonette:Awesome
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You're much welcome.
Was I able to address all of your concerns? I just want to make sure you feel happy with the service you received today.
Me:Yeah, of course.
Antonette:Wonderful! We aim to make your shopping experience a pleasant one.
Is there anything else I may help you today?
Me:No,bye!
不到一会儿会收到一封邮件:
总之,amazon客服的工作效率很高,遇到什么问题直接和客服联系就可以了。
声明: 本文由( liva )原创编译,转载请保留链接: 忘记取消amazon prime服务的解决办法
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2014-10-06 上午 1:04